Tanusree Sarkar1, Md. Mahmudul Haque2, Satya Ranjan Roy3,
Md. Abdul khalique Barbhuiya4, Sohel Ahmed5
1. Assistant Professor, Community Medicine, North East medical College, Sylhet
2. Associate Professor, Community Medicine, NIPSOM, Dhaka.
3. Associate Professor, Community Medicine, North East medical College, Sylhet
4. Professor & Head, Community Medicine, North East medical College, Sylhet
5. Assistant Professor, Community Medicine, North East medical College, Sylhet
Abstract
Primary health care is the window to any health system and primary health care indicates the quality care of health system reflected by patient’s perception in terms of satisfaction to the services they are provided. A concern for patient satisfaction has been taken up by many health care authorities worldwide with the aim of responding to the client’s needs when addressing the issue of quality improvements in primary health care services. It is easier to evaluate the patients’ satisfaction towards the service than evaluate the quality of medical services that they receive. Therefore, a research on patient’s satisfaction can be an important tool to improve the quality of services. This cross sectional study was carried out to assess the level of satisfaction regarding service provider’s attitude at the time of attending community clinic among 150 clients by using Likert scale. The studies revealed that the mean age of respondents was 31.63. Occupation of most of the client was housewife (76.67%). Monthly family income of half of respondents (50.67%) was taka 9001-12000. More than 3/4th respondents (82%) were illiterate and 56.67%. More than 3/4th (82.67%) client was averagely satisfied with service providers’ attentiveness during consultation. Regarding response to patient queries 84.67% clients were averagely satisfied with service providers’ answer and maximum (94%) said that they gave proper answer. 82.67% respondents said health workers attentively check them and among them 62% were averagely satisfied. 64% client was averagely satisfied about the health workers instruction. There is no association regarding satisfaction about attentive consultation and instruction provided by health workers with educational status and monthly family income (p>0.05). Though the respondents were satisfied with the service providers’ attitude but majority of them were illiterate.
Key words: Clients’ satisfaction, Service provider’s attitude, Community Clinic